Payments, invoices, taxes, renewals, and common checkout questions.
Payment methods depend on your checkout configuration and payment provider. Most setups support credit/debit cards.
You’re typically charged at checkout when you place an order. Renewals are charged when you manually renew or when auto-renew runs (if enabled and supported).
If invoices are enabled for your setup, you can access them from your billing area in the dashboard.
If you can’t find a document you need, contact support.
Taxes depend on your region and the registrar/payment provider configuration. Any applicable taxes are shown during checkout.
Refund policies vary by TLD and registrar. Some domain registrations are non-refundable, while others may allow refunds within a short window.
If you believe a purchase was made in error, contact support and we’ll check what’s possible.
